1. Health & Medical Disclaimer

Last updated: April 2026

The content published on this website and across INVG Wellness social media channels — including but not limited to acupressure point guidance, Traditional Chinese Medicine (TCM) references, product descriptions, and educational material — is provided for informational and educational purposes only.

Jude is a licensed acupuncturist (BSc Hons) in the UK. However, nothing on this website constitutes medical advice, diagnosis, or treatment. The information shared reflects traditional TCM frameworks and personal clinical observations, and should not be used as a substitute for advice from a qualified healthcare professional.

By using this website and our products, you acknowledge and agree that:

• INVG Wellness tools are wellness and self-care products, not medical devices
• Acupressure is a complementary practice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition
• You consult a qualified healthcare professional before using our products if you are pregnant, have a serious medical condition, or are undergoing medical treatment
• INVG Wellness Ltd accepts no liability for any loss, injury, or damage arising from use of our products or reliance on content published on this website or our social channels

If you are experiencing a medical emergency, please contact your local emergency services immediately.

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2. Terms & Conditions

Last updated: April 2026

These Terms & Conditions govern your use of invgwellness.com and any purchase made through our store. By accessing our website or placing an order, you agree to these terms in full.

Company information INVG Wellness Ltd is a company registered in England and Wales. Our website is invgwellness.com.

Use of This Website

You agree to use this website lawfully and not to:

• Reproduce, copy, or redistribute our content without written permission
• Use our website in any way that causes damage or disruption
• Attempt to gain unauthorised access to any part of our systems

We reserve the right to withdraw access to the website at any time without notice.

Products & Pricing

All prices are displayed in the currency relevant to your region. We reserve the right to amend prices at any time. In the event of a pricing error, we will contact you before processing your order.

Product images are for illustrative purposes. Minor variations in colour or finish may occur due to the nature of natural and handcrafted materials.

Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to decline any order. A contract is formed only when we confirm your order by email.

Payment is processed securely at checkout. We do not store payment card details.

Shipping & Delivery

We ship internationally. Estimated delivery times are provided at checkout and are not guaranteed. We are not liable for delays caused by carriers, customs, or circumstances outside our control.

For international orders, the customer is responsible for any import duties or customs fees applicable in their country.

Returns & Refunds

Our full Returns & Refunds Policy applies to all purchases and is incorporated into these Terms by reference. Please review it at invgwellness.com before purchasing.

Intellectual Property

All content on this website — including text, images, illustrations, branding, and product designs — is the intellectual property of INVG Wellness Ltd or its licensed creators. Nothing on this site grants you any licence to use our intellectual property without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, INVG Wellness Ltd shall not be liable for any indirect, incidental, or consequential loss arising from use of our website or products. Our total liability to you shall not exceed the value of your order.

Nothing in these Terms limits your statutory rights as a consumer under UK law.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be published on this page with the date of last update.

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3. Privacy Policy

Last updated: April 2026

INVG Wellness Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller INVG Wellness Ltd, registered in England and Wales. Contact: invgwellness.com

What Data We Collect

We may collect the following personal data:

• Identity data — name
• Contact data — email address, shipping address, phone number
• Transaction data — details of purchases made through our store
• Technical data — IP address, browser type, device information collected via cookies and analytics tools
• Marketing data — your preferences for receiving marketing communications from us

How We Use Your Data

We use your data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries
• Send marketing emails where you have opted in (you can unsubscribe at any time)
• Improve our website and customer experience
• Comply with our legal obligations

Legal Basis for Processing

We process your data on the following bases:

• Contract — to fulfil your order
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications
• Legal obligation — where required by law

Data Sharing

We do not sell your personal data. We share data only with trusted third-party service providers who help us operate our business, including:

• Shopify (e-commerce platform)
• Shipping carriers (e.g. DHL, Australia Post)
• Email marketing platforms (e.g. Omnisend)
• Payment processors

All third parties are required to handle your data securely and in accordance with applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations (e.g. tax and accounting records).

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us via invgwellness.com.

Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time via your browser settings.

International Transfers

As we operate internationally, your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

AI Use & Content Transparency

Last updated: Wednesday the 17th of June, 2026.

At INVG Wellness, we use a range of tools to create and present the content on this website. In the interest of transparency, this notice explains where and how artificial intelligence (AI) is used, and the steps we take to keep everything accurate and trustworthy.

Written content

Some of the written content on this site has been drafted, proofread, or refined with the help of AI tools, including tools built into our website platform (such as Shopify) and writing assistants such as Grammarly. All such content is reviewed by a member of our team, who takes editorial responsibility for it before it is published. We aim to ensure that everything you read here is accurate and not misleading.

Imagery

Some imagery on this site is created or enhanced using AI. Where AI-generated imagery is used, it is for illustrative and presentational purposes — to convey the look, feel, mood, and intended use of our products and brand.

Where an image shows an actual product, that image is an accurate representation of the item you will receive. If you ever feel an image does not match the product as described, please contact us and we will put it right.

Accuracy

We take reasonable and proportionate steps to ensure that all content and imagery on this site is accurate and not misleading. AI tools can occasionally make errors, so if you spot anything that seems incorrect, we'd be grateful if you would let us know at Support@invgwellness.com.

Not medical advice

The wellness and Traditional Chinese Medicine information shared on this site is provided for general educational purposes only. It is not medical advice, and it is not a substitute for consultation with a qualified healthcare professional. Always seek the advice of your doctor or a suitably qualified practitioner regarding any health concern.

Changes to this notice

We may update this notice from time to time to reflect changes in how we use AI or in applicable law. Any updates will be posted on this page with a revised date above.

Contact

If you have any questions about how we use AI, please contact us at Support@invgwellness.com.