Shipping policy

Shipping Policy

Last updated: 3 October 2026

1. Order Processing

We prepare your order for dispatch after your payment is confirmed.

Standard international orders: In-stock items are picked, packed and handed to our carrier within 2–4 working days after payment is confirmed.

Order verification: If we need to confirm any details, such as your billing information or delivery address, processing may pause until we hear back from you.

2. Delivery Timeframes

United Kingdom — orders fulfilled from UK stock

Orders fulfilled from stock held at our UK warehouse are dispatched within the UK.

UK delivery: 2–3 working days in total, including processing and dispatch. Orders are sent by Royal Mail with tracking.

The standard international delivery estimate below does not apply to orders dispatched from UK stock to a UK address.

International delivery

If a destination-specific delivery estimate is shown at checkout, use that estimate for your selected shipping option.

Where no destination-specific estimate is shown, standard international delivery is estimated at 10–20 working days after dispatch. Please allow the standard international processing time above in addition to this delivery estimate.

International delivery can vary because of customs inspections, air-cargo capacity, distance to the destination and local carrier hand-offs.

Delivery timeframes are estimates. Working days exclude weekends and public holidays in the origin and destination countries.

3. Tracking Your Parcel

  • A tracking link is emailed automatically once the carrier collects your parcel.

  • For international shipments, tracking updates may take 3–5 working days to appear once the shipment is en route.

4. Customs, Duties & Taxes

  • International orders may attract import duties, VAT/GST, or handling fees once the parcel reaches your country.

  • These charges are not included in our prices or shipping fees and remain the customer’s responsibility.

  • Refusal to pay duties may result in parcels being returned or destroyed by customs; in such cases, we cannot refund shipping costs.

5. Shipping Costs

  • Your shipping cost is calculated at checkout based on weight and destination.

  • Promotional free-shipping thresholds apply to the merchandise total after discounts and before taxes.

6. Delivery Issues

  • Delayed or stuck shipments: If tracking shows no movement for 10 working days, contact us and we’ll open an inquiry with the carrier.

  • Lost parcels: We will file a lost-parcel claim after the carrier confirms non-delivery and, once approved, issue a replacement or refund.

  • Damaged items: Please email us photos of the outer packaging and product within 48 hours of delivery so we can arrange a resolution.

  • Incorrect or incomplete addresses: We ship to the address supplied at checkout. Orders returned due to address errors may incur reshipping fees.

7. Shipping Restrictions

  • We do not deliver to P.O. boxes, military APO/FPO addresses, or countries/regions currently subject to carrier or trade restrictions.

  • Items classified as hazardous or oversized may require special handling or may be ineligible for delivery to certain destinations.

8. Contact

If you have any questions about shipping, tracking, or customs fees, please reach out via support@invgwellness.com with your order number in the subject line.

Thank you for shopping with us—our team works hard to get your order to you safely and promptly.